You become eligible for the Subscription Refund Guarantee once you have passed your 5th anniversary of first becoming a subscriber to the HORIZON™ service. Upon becoming eligible, you can easily determine if the Subscription Refund Guarantee applies to you as follows:
- From our Home page, click the Our Plans tab.
- From the Our Plans page, click the "Access an individual plan's performance chart by starting year" link.
- From the Performance Comparison page, select the plan/fund family you wish to check from the drop-down list and then click the Select button.
- From the Plan Performance details page, scroll down until you see several buttons each labeled with a year (1997, 1998, etc).
- Click the year button that corresponds to the year you first subscribed to our service.
Once eligible, if the HORIZON™ performance line is below both of the Guarantee benchmark performance lines shown (labeled "Benchmark #1" and "Benchmark #2" in the example below), upon cancellation of your subscription, you are entitled to a refund of the prior year's subscription fees.
EXAMPLE: A subscriber first subscribed in September, 2004. Therefore, they became eligible for the Subscription Refund Guarantee in January, 2009. Now, if the dark blue HORIZON™ performance was below both of the indicated Guarantee lines, then the subscriber may cancel their subscription and receive a full refund of their prior year's subscription fee.
